Good to Great – Jim Collins (James C. Collins)

Good to Great – Jim Collins (James C. Collins)

In this book, Jim Collins uncovers the underlying variables that enable any type of organisation to make the leap from good to great while other organisations remain only good. Rigorously supported by evidence, his findings are surprising – at times even...
Raving Fans – Ken Blanchard, Sheldon Bowles

Raving Fans – Ken Blanchard, Sheldon Bowles

A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day – in an extraordinary business book that will help...