In this series we’re spotlighting a different MWM team member each month, so you can get to know the team a little better. Say hello to SMSF Manager, Susan Manns.
“MWM values people. The focus is on building relationships rather than just processing numbers. The team is very experienced and continually seeks to improve the service delivered to clients. I am delighted to contribute in this environment.”
Tell us a bit about your role…
As the SMSF Manager at MWM, I oversee the superannuation division, ensuring excellent service delivery to our clients.
Our aim is to see our clients fund their desired lifestyle as they progress towards retirement.
To assist in bringing this to fruition, our team provides timely and accurate advice on all taxation, compliance and management issues affecting our clients and their self-managed superannuation funds.
What do you enjoy the most about working at MWM?
I really enjoy the people and the environment here at MWM. It is not a traditional accounting office. Led by our dynamic directors, MWM is a team-oriented office, where we work together to achieve the best outcome for our clients.
The lively and positive workplace encourages collaboration and continual learning and improvement, and we make sure to have some fun along the way.
What is the most challenging aspect of your job?
The world of superannuation and self-managed super funds is constantly changing. One of my greatest challenges is ensuring I understand the legislative changes and developments as they occur.
Traditionally the governing of super funds has taken a ‘look back’ approach. More and more this is changing to current reporting being required – whether it’s contributions, pension payments or investment activity.
We now live in a time where technology is rapidly developing, so we need to ensure that the right software and technology is being utilised to its full extent. This has flow on benefits as it allows more of my time to go towards advising clients and ensuring that all of their compliance requirements are met.
What book are you reading at the moment and why do you like it?
I am currently reading Maya Angelou’s book, ‘I Know Why the Caged Bird Sings’. It is the first of seven autobiographical novels by the author and focuses on her own childhood. It’s a difficult read at times, but knowing she endured and overcame such extreme hardship and mistreatment, is both challenging and inspiring.
If you could travel to one place in the world, where would it be and why?
I would love to visit Egypt. Just to think of the design and perfect construction of the pyramids and the Sphinx is mind blowing. To see those structures first hand would be something else.
The best piece of advice I’ve ever been given is…
Take ownership of your mistakes… and learn from them.