When we communicate with each other and with clients, we will:
- 〉Be courteous, positive and respectful
- 〉Provide timely honest advice that is clear, concise, accurate and complete
- 〉Be sensitive to diversity
Value Our Clients
We treat each client as if they are our only client, as we understand our client’s success will ultimately determine our own success. We value all our clients and always keep their best interests at heart. Our clients are integral to our firm. We will always ensure:
- 〉We give our clients the feeling they are someone special
- 〉We give our clients the certainty they are in the best hands
- 〉We treat our clients with the greatest of respect
We will be proactive by anticipating and solving problems before they arise. We are innovative and enthusiastic advice-givers. We aim to be an integral part of our clients’ success as their trusted advisor.
To be leaders in our industry we understand that we must be active in our community. Active in providing paid time for our staff and ourselves to attend:
- 〉Supporting local charities
- 〉Donating superseded equipment to local organisations
- 〉Hold office, provide time and advice to local/state/federal business and community groups ie. Rotary and Beef Steak & Burgundy
If there is a community project that you would like to have input on please discuss with one of the directors.
Integrity & Professionalism
We are transparent. We are always honest with the client. If we do not know the answer, we will admit it and go to whatever lengths to find it. We communicate the position and discuss all strategies to enable the client to make an informed decision.
We provide a fair, flexible and safe workplace. We treat each other with respect and courtesy, and without harassment. Every member of our team takes responsibility for clients and for our business growth. Each individual is recognised, rewarded, and held accountable for their own contributions, performance and attitude. We reward our staff for their commitment to our brand.
Commitment to Excellence
We take pride in treating our clients businesses and financial affairs with a high level of excellence like we would our own and see ourselves as partners playing on the same team for mutual results. Be willing to assist and be responsive to each others needs.
Training & Development
A world of increasingly complex legislation means that we need to continually up-skill ourselves. We provide our people with in-house training from acclaimed industry experts on a monthly basis.
We will take ownership of our actions. We don’t blame others or make excuses, but instead take responsibility for our results.
We believe that our services are priced fairly and in a way that will provide our clients value for money while remunerating our firm for its dedication, innovation and results.
Open, Honest & Ethical Relationships
We will be open and honest with each other and with our clients. We will behave with integrity. We will act with care and diligence. We value long-term relationships based on mutual trust and respect.
As business owners, each of our Director’s will contribute equally to the growth and success of our firm, ensuring sufficient opportunities for our team and clients moving forward.